Frequently ASked questions

  • No outside food or drinks are allowed, including cake, cupcakes or dessert item.

    Guests with official reservations through Pins & Wheels may bring in a cake, cupcakes, or dessert item. Guests without an official Deluxe, Platinum, or Elite Party Package or Adult Social Package reservation are not permitted to bring in a dessert item.

  • No outside decorations are allowed inside Pins & Wheels without an official party package reservation. Decorations are only permitted in reserved areas through Pins & Wheels.

    General guests may not cover areas with tablecloths, balloon centerpieces, etc.

  • For the safety and well-being of all our guests, unaccompanied minors who are disruptive or loitering will be asked to leave the premises. Please ensure that minors are supervised and behaving appropriately during their visit. Pins & Wheels does not provide supervision for children and assumes no responsibility.

  • For everyone’s comfort, guests or groups of guests who smell strongly of marijuana will be asked to leave the premises. Additionally, absolutely no vaping is allowed in the facility at any time. We appreciate your cooperation in keeping the air clean for all.

  • No clothing too high, no clothing too low, no inappropriate language or we’ll ask you to go.

    Your face must be visible at all times- no hoodies.

    We ask that attire be appropriate, and suitable for a family-friendly environment. Please refrain from wearing excessively revealing or inappropriate clothing.

GENERAL

Parties & Special Events

  • No. You must have an official Deluxe, Platinum, or Elite Party, or an Adult Social reservation to bring a celebratory desert or decorations (including balloons) of any kind into the facility. No outside food or drinks allowed at any time.

  • Yes. The guest of honor is included in the overall head count.

  • Tables are assigned based on the number of guest reserved during the reservation process. Increasing your guest count after your original reservation does NOT guarantee more table space.

    We do not provide additional table space for spectators and siblings.

  • Elite, Platinum, and Deluxe parties have up to 72 HOURS in advance to decrease or increase the number of additional guest. Please login to your account to make reservation changes. Instructions can be found in your confirmation email.

    Increasing the guest count AFTER your original reservation does NOT guarantee additional table space.

    If you anticipate paying for more than the 10 guests included with the party package, it is best to include those in the original reservation. You can always decrease your count 72 HOURS prior to your event date.

  • Yes! You are welcome to add guests the day of your event. Located on the both bowling and skating PNW Guest List is a section called Day of Guest, you are welcome to add additional guests who are “maybes” or circle yes to adding siblings and/or adults and we can add them for you.

    Roller skating guests in this section are charged the daily rate of admission and bowling guests are charged for bowling shoes IF they attend your event. These guests are not included in the headcount for pizza, ice cream, table supplies, or game cards.

  • Yes. The day of your event you will receive 64oz pitchers of soda, juice, or tea for party guests. Water pitchers will also be provided throughout the duration of your event.

  • Adult Socials do not come with food or drinks included with package itself. These packages do have access to our party platter menu and drink packages.

    All orders must be placed 72 HOURS in advance.

  • You may bring your own table decorations, table cloths, balloons, and center pieces. No confetti is allowed into the facility. No items may be hung on the wall, placed on the floor, or plugged into an electrical outlet.

    All Deluxe, Platinum, & Elite packages do include tablecloths, plates, cups, napkins, and utensils.

  • Yes! Private roller skating events are offered from 9:30-11:30am Wednesday to Sunday. There is also Monday availability in the afternoon and evening, however major holidays and summer hours can affect availability.

  • Yes! We offer The Ultimate Private Party as an option for private events. All attractions are included in the package: skating, bowling, axe throwing (guests 14 & older), karaoke, and non-redemption arcade play. This is a tier package and price is based on the number of guest included.

    This package is offered from 9:30-11:30am Wednesday to Sunday. There is also Monday availability in the afternoon and evening, however major holidays and summer hours can affect availability.

  • We custom create your experience to best fit your vision. We offer multiple event spaces and group pricing for many of our attractions. If you are interested in a large corporate event, team outing, sports celebration, or a large family get together, please fill out the inquiry for located HERE.

Roller SKATING

  • Yes! We have roller skating party packages available, each package has 3 different tiers (please read all details carefully).

    Birthday packages are not modifiable. If you are looking for a custom birthday party, please fill out the inquiry form under special events.

  • Non-skating guests are no charge to enter the skating rink during the general skate session. However, during Adult Night, all guests must may admission regardless if they are skating or not.

    All skating guests must be accounted for; bringing your skates from home does not reduce the cost of admission.

  • Roller skates are included with the admission. Rollerblades are an additional $4.00.

    Admission is $16.00 for all skating guests. Thursday is SK8 FOR $8.00, admission is discounted by $8.00 per guests!

  • Absolutely! We encourage all guests to invest in their own pair of skates and join the skating community. We firmly believe that owning your own skates drastically enhances your overall skating experience.

    Bringing your own skates from home does not change the cost of admission.

  • You can skate from open to close, we do not charge by the hour.

    Adult Night beings at 7pm on Tuesday and 9pm on Saturday. Last skate for minors will occur 10 minutes prior to the transition into Adult Night. All minors must exit the skating rink prior to Adult Night.

  • We like to say, "If you can walk you can skate". Our general skate sessions are for all ages.

    To attend Adult Night skate session you must be 18 years or older. ID required upon entry.

    No ID = No Entry

    Children must be 5 years or younger to attend Skater Tors. Adults and older siblings are not allowed to skate during this session.

  • Yes! You can order any of our menu items at one of our self service kiosks. Nostalgic skating items available at Pete’s Eats only.

    If you are paying with cash, you must see a team member at the counter.

    We also have a full service restaurant on the “other side”.

  • Adult Night is every Tuesday from 7-12am and Saturday from 9pm-12am.

    Last call to skate for minors will occur 10 minutes before Adult Night begins. All minors must be out of the skating rink prior to Adult Night.

    Adults who arrive prior to Adult Night hours are welcome to stay and skate throughout the transition.

  • Absolutely no guests under the age of 18 can enter the skating rink during Adult Night.

    If you do not provide a physical ID, you will be denied entrance. A photo of your ID or passport will not be accepted.

    Newborns and infants are not allowed. They may be precious and oh so cute, but they will also be denied.

  • No. Absolutely no outside drinks are allowed into the facility. We have a full service bar at Pete’s Eats for any alcoholic purchases.

    According to TABC no outside alcohol can be brought inside our facility . If you are caught with alcohol not purchased at Pins & Wheels, you will be asked to leave the facility immediately.

    Friendly reminder… We reserve the right to refuse service to guests at any times. Intoxicated guests will be denied admission and or asked to remove their skates if they are a hazard to themselves or others.